This is the first edition in a regular column on leadership.
Recently I attended the annual conference for an organization called
the Association of Internal Management Consultants (AIMC). Attending
this conference is an opportunity to step back a bit from the
day-to-day delivery on projects and listen to what my colleagues in
other organizations are doing.
There were two sessions at that conference that stood out. The
first was a summary of some research that was done by Development
Dimensions International (DDI) and the American Society for Training
and Development (ASTD). The second session was delivered by the Chief
Learning Officer at Becton Dickenson, a medical technology company, on
"Leaders as Coaches." I'll report on that session in my next column.
I had been looking forward to hearing the results of the DDI/ASTD
study to find out if there was some new skill out there for
internal/external consultants of which I wasn't aware. To put this in
context you would have to know that I spent five years at McBer, a
management consulting firm in Boston, studying competencies. I also
was very familiar with the work of David Ulrich at the University of
Michigan defining HR competencies in the early '90's, and his revisit
of that work ten years later.
The DDI/ASTD study put consulting competencies in two categories,
Business Management and Interpersonal/Personal. The competencies
listed were:
Business Management
Thinking Strategically
Analyzing Needs and Proposing Solutions
Driving Results
Planning and Implementing Assignments
Interpersonal/Personal
Communicating
Building Trust
Demonstrating Adaptability
Influencing Stakeholders
Networking and Partnering
This list resonated with conference participants; it's a good
description for what it takes to be an effective consultant. I
agree. However, it didn't describe the more technical skills within a
particular discipline like OD, process engineering etc. There was one
part of me hoping I would hear of that one skill I had never heard
described before. On the other hand, it's a pleasant confirmation to
hear others in the field agree with what you've been preaching as
important. Déjà vu isn't all bad!
David F. Hoff
is Vice President of Leadership and Development at EASI·Consult.