Starting a new job often brings hope, possibility and
opportunity... but it also brings a healthy dose of anxiety. In
addition to making good first impressions, new hires also have to
quickly figure out how to actually perform in their new jobs. Some
companies ease the transition through on-boarding processes that
involve training, structured meet-and-greets and/or mounds of company
literature. However, many less enlightened companies leave new hires
to fend for themselves. But even with structured on-boarding
activities, peer support and mentoring are crucial to navigating the
first weeks and months of a new position. According to a survey by
the Corporate Leadership Council, almost 60% of new managers felt that
they did not receive adequate support from their peers during their
transition into a new role.
How can you help plug this gap? You can take some immediate steps,
as well as longer-term ones, depending on your current assimilation
abilities.
- Make the business case and get senior support. The job market is
hot right now for many industries and job changing is a staple of
corporate life. New hires that can start contributing quickly will
help you beat out competitors who do not put energy into making new
hires successful. Make sure that those in senior positions understand
the link between on-boarding activities and the bottom line.
- Drum up support for an on-boarding center. Devoting resources to
an on-boarding center can help coordinate the formal and informal
activities that make up a strong assimilation process. To get
started, hold focus groups of relatively recent hires to determine
what they were missing in their early days of employment.
- Issue suggested behaviors to all employees. If you want to build
an engaged and inclusive culture where new hire assimilation occurs
naturally, a first step should be defining suggested assimilation
behaviors for all employees. Consider how they map with your existing
leadership values or behaviors and piggyback on those.
- Design and form a mentoring program. Giving new hires a point
person to whom they can go for questions and advice eases a
transition. Guidelines and expectations for mentors and mentees
should be developed and distributed.
- Follow-up with new hires. Devise a process for following-up with
new employees at various checkpoints - the first week, month, two
months, etc. Through surveys, phone calls and e-mails, you will a)
make the employee feel welcome and provide an avenue for them to
confidentially share their experiences, b) help you spot any warning
signs that the employee may not be doing well and c) give you
information to improve your on-boarding activities in the future.
In addition to acting as a corporate differentiator, effective
on-boarding and assimilation can be a powerful way to attract talented
candidates. A company that puts effort into new hires’ early comfort
and development speaks volumes about the value the company places on
its people.
Gail L. Neumann, Ph.D., is a Consulting Psychologist with EASI·Consult.